A Scottish couple not too long ago discovered themselves within the highlight for an unlucky and dear incident involving their Tesla Mannequin Y’s battery alternative. Johnny Bacigalupo and Rob Hussey shared their discontent once they had been quoted a staggering £17,374, roughly US$21,200, to switch their EV’s batteries on account of alleged water harm incurred whereas driving in inclement climate.
Particulars of the incident
The difficulty started throughout a wet night in Edinburgh, the place the couple had ventured out for dinner. Initially, their Mannequin Y had no points en path to the restaurant. Nonetheless, once they tried to go away, the car refused to start out, leaving them stranded. Frustratingly, they needed to wait nearly 5 hours for a Tesla help tow truck to achieve them.
From the outset, Bacigalupo and Hussey claimed that Tesla’s customer support division was removed from passable. Their expertise was marred by issue in getting help promptly, together with a failed assortment try earlier than their automobile was lastly picked up by a Tesla-approved agency and delivered to Tesla Edinburgh.
Prices and Trigger
Bacigalupo described the stunning second once they acquired a name notifying them of the battery harm on account of water ingress. To their disbelief, they had been knowledgeable that this expensive restore was not lined by the battery’s 8-year guarantee. The estimated restore value turned out to be exorbitant £17,500, leaving Bacigalupo confused.
Notably, Bacigalupo had initially anticipated a way more modest invoice, someplace within the vary of £500 to £1,000. In his state of shock, he reached out to a supervisor to inquire in regards to the exorbitant value, searching for an evidence. The supervisor attributed the difficulty to the relentless Scottish climate, suggesting that water ingress was in charge. Whereas he conceded that it wasn’t essentially Bacigalupo’s fault, he maintained that it fell outdoors the scope of Tesla’s guarantee. Bacigalupo remained skeptical, doubting the supervisor’s rationalization by citing that he had by no means heard of such incidents with different luxurious automobile manufacturers like Vary Rovers and Mercedes.
The couple acknowledged that sure elements of Scotland had been below a particular climate advisory, however they firmly said that the rain in Edinburgh was removed from uncommon. This unlucky ordeal has left Bacigalupo questioning his choice to buy a Tesla, given the dismal customer support and the large stress it has brought on.
Tesla’s insurance policies & historical past with comparable complaints
In the end, Tesla has but to touch upon the state of affairs confronted by Bacigalupo and Hussey. Nonetheless, studies point out that different Tesla homeowners have encountered comparable points associated to water ingress. Tesla’s guarantee explicitly excludes protection for water harm, thereby inserting the monetary burden of repairs squarely on the homeowners if their batteries are compromised by water.
Some consultants have prompt that Tesla’s batteries could also be extra vulnerable to water harm in comparison with these of different electrical car producers. This vulnerability may very well be attributed to Tesla’s distinctive battery pack design, which positions the battery cells nearer to the bottom.
Tesla’s customer support observe report has confronted criticism up to now, with quite a few homeowners voicing grievances in regards to the difficulties in reaching Tesla’s buyer help and the sluggish response to issues. This unlucky incident involving Bacigalupo and Hussey additional underscores the significance of strong buyer help within the electrical car business, notably given the distinctive challenges related to cutting-edge EV expertise.